Customer Service, Advanced Contact Center
IMPROVE THE EXPERIENCE
3CX offers advanced Contact Center features
Delivers maximum employee productivity and improved customer service.
Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and technology. With the 3CX Live Chat & Talk add-on, your agents can chat, video and call your website visitors in real-time for a truly seamless customer experience.
3CX ensures your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
ADVANCED REPORTS
Never miss a call
Traditional proprietary PBXs with call center functionality have proven to be too expensive or difficult to set up.
3CX solves this problem with 3CX PRO.
Simple and intuitive call center management provides the information required to monitor call queues in real time, ensuring that not a single incoming call is missed.
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Integrated dashboard for real-time monitoring.
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Detailed reports of longest wait time and abandoned calls.
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Time each agent logs in and out of your SLA queue and callback statistics.
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Callback option to avoid waiting and queue status monitoring.
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Reviewing the number of calls in a queue.
ADVANCED QUEUE FEATURES
Quality service guaranteed
Your agents will always hit their targets. Check the average and longest wait times, as well as the shortest talk time to ensure no customer leaves your call center unsatisfied.
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Logging in and out of agents.
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Hunt by Threes - Random and prioritized.
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Callback: Callers can hang up and keep their position.
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Round Robin Configuration.
TOP FEATURES
All the tools to review your agents' performance
Answered calls, abandoned calls, average longest hold time, and more are all at your fingertips, allowing you to ensure your call center is running smoothly at any given time.
Intervention modes on your agent's calls
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Listen Mode: Allows you to listen to a call without the caller or agent knowing.
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Whisper Mode: Suitable for training new agents during a live call.
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Barge Mode: Allows you to intervene on a call if your agents are not doing a good job.
AUTOMATIC DIALER
It is a self-manageable platform for scheduling automated phone calls.
It allows you to make large volumes of contact quickly using your pre-recorded voice message and personalizing the communication.
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SIMPLE: Facilitates the loading of contacts, dissemination and reporting of generated results.
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CUSTOMIZED: The entire process can be designed according to the needs of each company. Contacts are uploaded via company xls or csv.
AUTOMATIC DIALER
Results of each campaign
Calls are filtered by dates, statuses, and results of each call.
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Marketing and Sales
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Calls for Notices
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Pre-recorded audios
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Notices / Emergencies
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Notice to debtors
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Satisfaction Surveys
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Confirm Appointments, Visits
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Maintenance coordination
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Claim Payments
To learn more, visit the 3CX website here.
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