Enables businesses to provide frictionless security for in-chat payments
NEW YORK and MONTEVIDEO, Uruguay, January 27, 2021 – ID R&D, a provider of AI-powered voice and facial biometrics, and Simpletech’s Wittybots, a powerful software for RPA and conversation management, have launched the first voice biometric authentication within “WhatsApp for Business.” Businesses can now go beyond using WhatsApp for simple customer service requests and enable secure interactions and payments based on a person’s voice. The user simply taps the microphone icon to record and sends a short voice message for authentication.
WhatsApp's 1.5 billion monthly users across 180 countries make it the world's most popular messaging app. Businesses use the WhatsApp Business API to answer questions, send delivery updates, provide purchase receipts, send boarding passes, and more. Used by banking, insurance, healthcare, and retail: IDBI Bank in India and Absa recently started serving their customers through WhatsApp – 400 million of the 1.5 billion WhatsApp users are in India.
The WhatsApp Business API does not provide a way to faithfully confirm the identity of the customer. Simpletech and ID R&D have developed the first two-factor authentication for WhatsApp that solves this security problem, in 20 seconds a voice password is registered directly within WhatsApp and can be used any time the user needs to verify their identity. Using ID R&D’s algorithms, the voice is instantly verified using voice biometrics ensuring its authenticity to protect against spoofing. In turn, WhatsApp users can trust verified business accounts by observing the green badge next to the contact’s name and thus keep their data safe.
“Our solution enables businesses to securely communicate with their customers through the WhatsApp Business API. The unique combination of Simpletech’s Wittybots and ID R&D’s voice biometrics gives businesses the ability to secure automated payments and much more without the friction and vulnerability of passwords, PINs or other forms of authentication based on prior knowledge of the person,” said Alexey Khitrov, President of ID R&D.
For more information and a demo of the solution in operation:
https://www.wittybots.com/voice-authentication-whatsapp
About ID R&D
ID R&D is an award-winning provider of multimodal biometric security solutions. Headquartered in New York, NY, ID R&D combines science-driven technology capabilities with leading research and development to deliver seamless authentication experiences. ID R&D solutions are available for easy integration with mobile, web, and IoT applications, as well as in smart speakers, set-top boxes, and other IoT devices. Learn more about ID R&D’s facial and voice biometrics, anti-spoofing facial and voice biometrics, and multimodal biometrics at https://www.idrnd.ai
About SimpleTECH
SimpleTECH helps companies enhance their digital interactions and processes. It stands out by providing technological support for the Customer Experience strategy for more than 150 companies in America and Europe. It designs and integrates technological solutions that provide confidence so that innovation processes meet their objectives. Based on knowledge and experience, it gives clients flexibility and autonomy.
Their corporate services offering includes World-Class Unified Communications, RPA and CX Optimization.
Learn more at www.simpletech.uy and www.wittybots.uy
