ICP (Ideal Customer Profile): Understand what it is and why it is essential for your business
The ICP is a tool that helps us understand our business's buyer persona. Who is it? What do they need? Learn it here!
What is digital onboarding and how to improve it with chatbots and AI?
It's important for new users to know how to adapt to the platforms, that's what digital onboarding is for. Learn what it is and how to use it here!
What is 2-factor authentication, and how can it help your security processes?
2-factor authentication is a crucial cybersecurity tool. Learn what it is and how it protects us from attacks!
Vilma Núñez in Marketers: “the present and the future is in Automation”
Marketers Latam had Vilma Nuñez as a featured speaker. We felt 100% identified with her presentation. She spoke about omnichannel, automation: the present and future of marketing. Read all about it here.
Biometrics, Voice, Security and more trends in the conversational world
We seek – and demand – practicality. In recent times, Security has been added, so questioned in digital media. A new concept is born that attacks the issue at its root: biometrics. Learn more here!
Best practices for successful and productive video conferences in 2022
Face-to-face meetings are no longer the only way to do business or have internal meetings. Learn about tools, equipment and tips to make online meetings more and more productive.
The definitive strategy to boost your company's growth with SMS Marketing
98% of SMS messages are opened, 90% are read in the first 3 minutes and their click rate is 30%. It is the best way to reach your customers in an agile, secure and close way.
3CX V18: The communications system of the future
Get to know an omnichannel and comprehensive communication system. Businesses need to focus their efforts on customer experience. The renewed 3CX V.18 is the future that connects workers with customers today. Learn all about this update!
Scaling social impact through technology: BroLi case
BroLi is a charity bookstore run by the public that donates a book to public schools without a library for every book sold. The project started in 2018, and has since scaled up as a result of the implementation of technology and learning and personalization of the experience. Find out how it did it!
Contact Center Agents: Happy and Engaged?
Digital channels are on the rise in the business world. Automation and the use of AI are scaling. However, did you know that 381% of companies expect to add call center agents during 2022?
