Contact Center Agents: Happy and Engaged?
Digital channels are on the rise in the business world. Automation and the use of AI are scaling. However, did you know that 381% of companies expect to add call center agents during 2022?
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Five9: Why is it the leading cloud contact center platform?
This is an intelligent cloud-based Contact Center. What does that mean? It is built on a cloud platform. It provides a highly reliable, secure and scalable service. Find out how it does it in this post.
What is a Communication API and how does it impact your business?
Are you new to the world of APIs? If so, you may have a hard time understanding what their role is. We want everyone to be able to understand what they are, what their potential and promising scope is.
Customer Stories: Aliaxis Latin America
It optimized and unified its communications, interconnected branches internationally and reduced costs.
Everything you can do with WhatsApp in your company!
Interact with your suppliers, your employees and your customers. All from one place. How? Here we tell you.
How to create healthy and safe work spaces?
A new challenge: Once we are allowed to return to the office, companies around the world are looking.
3CX also for SMEs, best solution for UC according to MKB awards
3CX has been recognized as the best UC solution for SMBs at the 2020 MKB Proof Awards.
ID R&D and Simpletech launch the world's first implementation of voice authentication on WhatsApp
ID R&D, a provider of AI-powered voice and facial biometrics, and SimpleTECH’s Wittybots, a powerful RPA and conversation management software, have launched the first voice biometric authentication within WhatsApp for Business.
Migrate E1 to SIP Trunk Why 3cx instead of CISCO, AVAYA, MITEL, ALCATEL, NEC?
Migrating your E1 from Legacy PBX to SIP Trunking with 3CX will save you thousands of dollars.
SIP Trunk – ANTEL URUGUAY – Part 3
We are going to tell you about the implementation of ANTEL's SIP Trunk, hoping that it will be useful when contracting the service.
Is your current infrastructure suitable for implementing a SIP Trunk? – Complete Guide Part 2
In this post, we will help you understand whether your company is ready to successfully implement SIP trunking and offer some advice on what aspects of your existing infrastructure should be considered to make this possible.
Enterprise SIP Trunking – Complete Guide Part 1
Corporate telephony has had to incorporate new features to adapt to market needs. This guide explains what SIP trunks are, their advantages and how to migrate.
What did Insurtech Connect in Miami leave us with?
What we learned from Insurtec Connect in Miami, the largest insurtech event in the world, which in this edition focused on the growing Latam market.
Conversation Categories in WhatsApp Business – Meta’s New Pricing Model for 2023
Starting June 1st, Meta is introducing 4 new conversation categories, each of which will have a different price.
WhatsApp Business launches its own yellow pages
This is an official directory of registered companies, which your clients can access within WhatsApp through a new tab, “Companies.”
6 tips for effective WhatsApp campaigns for your Outbound Marketing strategy
Nowadays we cannot imagine a life without WhatsApp, and it is difficult for us to remember the time when we used to send text messages to […]
How to simplify your payments through WhatsApp, Instagram and Facebook
WittyPay allows you to simplify the payment process through gateways such as Mercado Pago, Prometeo, Stripe, Paypal, Sistarbanc, among others; through channels such as WhatsApp, FB Messenger and Instagram.
Mark Zuckerberg revolutionizes e-commerce: buying in WhatsApp chat
Mark Zuckerberg revolutionizes e-commerce with WhatsApp chat purchases. Find out how.
Emerging leadership in times of transformation
Companies grow and work teams not only grow, but also diversify. This context requires leaders who can manage change and transformation. What are the competencies and skills? Find them by reading this post.
Febraban TECH 2022: open banking, AI, anti-fraud security, this is everything that happened
We were part of the most important event in the region in terms of financial innovation. Our CIO shares the key takeaways from the three days that took place in Sao Paulo, Brazil.
What is WhatsApp Business and WhatsApp Business API and how to use them in your business
It has reached 2 billion users and its opening rate is 85%, but WhatsApp is not only the most used messaging app in the world. How does it work and how is it impacting businesses?
Why your company should already have cloud telephony
In Latin America, 3 out of 4 large companies are expected to use the same technology. The technologies we use every day have been transformed, including telephony, and here we tell you why.
Voice biometrics and security: the passwordless world
Banking, finance, health, insurance and other sectors that handle sensitive user information are aware that data privacy and security are the great challenges today. Biometrics is at their service.
SMS Marketing: Why is it so effective?
We want to communicate with our customers, but we should not wait for them to approach us because it will rarely happen. A very successful channel appears: SMS Marketing. Not very saturated and very loved. Find out why in this article.
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