How to create healthy and safe work spaces?
A new challenge: Once we are allowed to return to the office, companies around the world are looking.
Simpletech Blog
Increase your sales by up to 40% with quality CX
3CX also for SMEs, best solution for UC according to MKB awards
3CX has been recognized as the best UC solution for SMBs at the 2020 MKB Proof Awards.
Customer Stories: Aliaxis Latin America
It optimized and unified its communications, interconnected branches internationally and reduced costs.
ID R&D and Simpletech launch the world's first implementation of voice authentication on WhatsApp
ID R&D, a provider of AI-powered voice and facial biometrics, and SimpleTECH’s Wittybots, a powerful RPA and conversation management software, have launched the first voice biometric authentication within WhatsApp for Business.
What is Conversational Marketing?
Personalized, one-on-one conversations have the power to build customer relationships, increase loyalty, and deliver great consumer experiences. Brands can use conversational marketing to open a two-way communications channel with their customers.
Omnichannel strategy, goodbye to endless loops
What does it feel like for a customer to have to repeat the details of their problem to each customer service agent? […]
Send mass messaging campaigns on WhatsApp without being penalized
Sending mass messages via WhatsApp is a great attraction for businesses. You will learn what you need to take into account to do it well in this post.
SIP Trunk – ANTEL URUGUAY – Part 3
We are going to tell you about the implementation of ANTEL's SIP Trunk, hoping that it will be useful when contracting the service.
Is your current infrastructure suitable for implementing a SIP Trunk? – Complete Guide Part 2
In this post, we will help you understand whether your company is ready to successfully implement SIP trunking and offer some advice on what aspects of your existing infrastructure should be considered to make this possible.
Enterprise SIP Trunking – Complete Guide Part 1
Corporate telephony has had to incorporate new features to adapt to market needs. This guide explains what SIP trunks are, their advantages and how to migrate.
Over 80,000 companies choose 3CX. Why?
Some of the 80,000+ businesses worldwide that choose the 3CX Phone System to meet their Unified Communications and telephony requirements.
The Mehrabian Rule and why we love video conferencing
The way we work is constantly evolving, with communication being the driving force behind this transformation. The development of video conferencing software is an adaptation to the way we communicate. Video conferencing has become one of the most effective collaboration tools… Why?
Febraban TECH 2022: open banking, AI, anti-fraud security, this is everything that happened
We were part of the most important event in the region in terms of financial innovation. Our CIO shares the key takeaways from the three days that took place in Sao Paulo, Brazil.
What is WhatsApp Business and WhatsApp Business API and how to use them in your business
It has reached 2 billion users and its opening rate is 85%, but WhatsApp is not only the most used messaging app in the world. How does it work and how is it impacting businesses?
Why your company should already have cloud telephony
In Latin America, 3 out of 4 large companies are expected to use the same technology. The technologies we use every day have been transformed, including telephony, and here we tell you why.
Voice biometrics and security: the passwordless world
Banking, finance, health, insurance and other sectors that handle sensitive user information are aware that data privacy and security are the great challenges today. Biometrics is at their service.
SMS Marketing: Why is it so effective?
We want to communicate with our customers, but we should not wait for them to approach us because it will rarely happen. A very successful channel appears: SMS Marketing. Not very saturated and very loved. Find out why in this article.
Vilma Núñez in Marketers: “the present and the future is in Automation”
Marketers Latam had Vilma Nuñez as a featured speaker. We felt 100% identified with her presentation. She spoke about omnichannel, automation: the present and future of marketing. Read all about it here.
Biometrics, Voice, Security and more trends in the conversational world
We seek – and demand – practicality. In recent times, Security has been added, so questioned in digital media. A new concept is born that attacks the issue at its root: biometrics. Learn more here!
Best practices for successful and productive video conferences in 2022
Face-to-face meetings are no longer the only way to do business or have internal meetings. Learn about tools, equipment and tips to make online meetings more and more productive.
The definitive strategy to boost your company's growth with SMS Marketing
98% of SMS messages are opened, 90% are read in the first 3 minutes and their click rate is 30%. It is the best way to reach your customers in an agile, secure and close way.
3CX V18: The communications system of the future
Get to know an omnichannel and comprehensive communication system. Businesses need to focus their efforts on customer experience. The renewed 3CX V.18 is the future that connects workers with customers today. Learn all about this update!
Scaling social impact through technology: BroLi case
BroLi is a charity bookstore run by the public that donates a book to public schools without a library for every book sold. The project started in 2018, and has since scaled up as a result of the implementation of technology and learning and personalization of the experience. Find out how it did it!
Contact Center Agents: Happy and Engaged?
Digital channels are on the rise in the business world. Automation and the use of AI are scaling. However, did you know that 381% of companies expect to add call center agents during 2022?
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