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Communications, Innovation

What is a Communication API and how does it impact your business?

Are you new to the world of APIs? If so, you may have a hard time understanding what their role is. We want everyone to be able to understand what they are, what their potential and promising scope is.

Simpletech
November 3, 2021

Innovation, Success Stories

We are Top 4 in FinTech Futures Awards

Smart bots are here to revolutionize the world of CX. There are many benefits to them, but what are the main ones? Here are 5 advantages of incorporating them into your omnichannel customer service strategy.

Simpletech
October 27, 2021

Uncategorized

5 Benefits of Chatbots that you should know

Smart bots are here to revolutionize the world of CX. There are many benefits to them, but what are the main ones? Here are 5 advantages of incorporating them into your omnichannel customer service strategy.

Simpletech
October 13, 2021

Releases

Empowered Agents in Wittyagent: How to escalate conversations in one click

In the day-to-day life of customer service executives, there are different situations in which it is necessary to move the conversation from chat to call. Complaints, closing sales and emergencies. Find out how to solve it!

Simpletech
October 12, 2021

Uncategorized

C-Commerce: Triple conversions during harvest season

The harvest is an opportunity to boost sales, to reactivate customers who have not bought for months, to recover part of what Covid took away, and on the other hand, the concern to meet that demand, to scale and continue to provide good service to customers.

Simpletech
August 31, 2021

Uncategorized

Send mass messaging campaigns on WhatsApp without being penalized

Sending mass messages via WhatsApp is a great attraction for businesses. You will learn what you need to take into account to do it well in this post.

Simpletech
August 31, 2021

Uncategorized

Why is tool flexibility important for sales or support agents?

For companies to achieve their omnichannel strategy, we believe that it is essential to have powerful and flexible technological support.

Simpletech
August 31, 2021

Uncategorized

Omnichannel strategy, goodbye to endless loops

What does it feel like for a customer to have to repeat the details of their problem to each customer service agent? […]

Simpletech
August 31, 2021

Uncategorized

What is Conversational Marketing?

Personalized, one-on-one conversations have the power to build customer relationships, increase loyalty, and deliver great consumer experiences. Brands can use conversational marketing to open a two-way communications channel with their customers.

Simpletech
August 31, 2021

Communications, Innovation

Migrate E1 to SIP Trunk Why 3cx instead of CISCO, AVAYA, MITEL, ALCATEL, NEC?

Migrating your E1 from Legacy PBX to SIP Trunking with 3CX will save you thousands of dollars.

Simpletech
August 31, 2021

Communications, Innovation

ID R&D and Simpletech launch the world's first implementation of voice authentication on WhatsApp

ID R&D, a provider of AI-powered voice and facial biometrics, and SimpleTECH’s Wittybots, a powerful RPA and conversation management software, have launched the first voice biometric authentication within WhatsApp for Business.

Simpletech
August 31, 2021

Communications, Success Stories

Customer Stories: Aliaxis Latin America

It optimized and unified its communications, interconnected branches internationally and reduced costs.

Simpletech
August 31, 2021

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We are revolutionizing the world of CX, join the transformation

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Simpletech Blog

What is a Communication API and how does it impact your business?

We are Top 4 in FinTech Futures Awards

5 Benefits of Chatbots that you should know

Empowered Agents in Wittyagent: How to escalate conversations in one click

C-Commerce: Triple conversions during harvest season

Send mass messaging campaigns on WhatsApp without being penalized

Why is tool flexibility important for sales or support agents?

Omnichannel strategy, goodbye to endless loops

What is Conversational Marketing?

Migrate E1 to SIP Trunk Why 3cx instead of CISCO, AVAYA, MITEL, ALCATEL, NEC?

ID R&D and Simpletech launch the world's first implementation of voice authentication on WhatsApp

Customer Stories: Aliaxis Latin America

We are revolutionizing the world of CX, join the transformation