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Revolutionizing the world of CX

Emerging leadership in times of transformation
Companies grow and work teams not only grow, but also diversify. This context requires leaders who can manage change and transformation. What are the competencies and skills? Find them by reading this post.

SMS Marketing: Why is it so effective?
We want to communicate with our customers, but we should not wait for them to approach us because it will rarely happen. A very successful channel appears: SMS Marketing. Not very saturated and very loved. Find out why in this article.

3CX V18: The communications system of the future 
Get to know an omnichannel and comprehensive communication system. Businesses need to focus their efforts on customer experience. The renewed 3CX V.18 is the future that connects workers with customers today. Learn all about this update!

Scaling social impact through technology: BroLi case
BroLi is a charity bookstore run by the public that donates a book to public schools without a library for every book sold. The project started in 2018, and has since scaled up as a result of the implementation of technology and learning and personalization of the experience. Find out how it did it!

Contact Center Agents: Happy and Engaged?
Digital channels are on the rise in the business world. Automation and the use of AI are scaling. However, did you know that 381% of companies expect to add call center agents during 2022?  

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