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Five9: Why is it the leading cloud contact center platform?

November 30, 2021
Communications
3 min read

Five9 is an intelligent, cloud-based contact center. What does that mean? It's built on a cloud-based platform. cloud platform. It provides a reliable, secure and scalable service. This makes it easy to test and implement your telephony services quickly. At the same time, it paves the way for companies to be able to Incorporate artificial intelligence and disruptive technologies and emerging within their processes.

CONCEPT 9.9999

Five9 aims to constantly improve itself, until it reaches 99.999% or "five nines". That's the standard for emergency response systemsIt is from this promise that the name of the cloud platform was born, which has IT professionals working 24/7 and certified data center facilities.

WHY IS HE A LEADER?

  • Flexible: Provides mobility to teams work. They can work equally efficiently from the office or remotely anywhere in the world.
  • Agile: Its interface and functionalities are super practical. It is possible Activate and deactivate agents Customer Service according to need of the company. This becomes very efficient for companies that experience peak seasons when they need to handle fluctuating demands for attention depending on the time of year. People can be added or removed from the team and you only pay for what is used.
  • Scalable: Its agility brings us to this new point. With Five9 Expand teams with complete freedom It's a reality. It doesn't matter where the company's employees are located, there are no geographical or temporal barriers. Agents will only need a laptop and headset to provide omnichannel support, wherever they are.
  • Fast: The cloud technology makes this solution capable of adapting to the times of each company according to its particular needs. You will be able to deploy your contact center in a matter of hours​, without obstacles!

LEARN MORE ABOUT THE BENEFITS OF FIVE9

  • Increase Call Center Productivity: You no longer need to manage prospects and/or customers manually. Five9's contact center allows you to automate management, both from users and from outbound campaigns. It is possible to create an automated and customized sales funnel according to the company's objectives.
  • Personalized and extraordinary CX: Customer experience is today a primary differentiation factorFive9's flexibility and scalability will allow companies to customize the service according to demand and needs, providing a tailored communication tool.
  • Competitive prices and total flexibility: the user will pay just for what you need. There are also no extra infrastructure costs involved. Pricing is based on the number of agents, their usage, and features. If you only need three agents, you only pay for those three seats. You can choose between a monthly or annual plan. There are no long-term contracts that can affect your flexibility.

DIGITAL TRANSFORMATION

All these functionalities make it possible for the transformation a business in pursuit of new technologies is done quickly and efficiently, making it possible an agile transition towards digitalization.

THE CONTACT CENTER OF THE FUTURE, TODAY

Five9 is the industry-leading provider of cloud-based call center software. With over 100,000 employees, 2,000 customers worldwide and over 3 billion customer calls processedFive9 is empowering contact centers of all sizes to create powerful connections with their customers.

Cloud-based solutions are expected to double by 2022, from 36.31% to 71.91% by 2022.

If you are looking for a way to innovate and optimize the productivity of your customer service team quickly and cost-effectively, Five9 is the cloud solution more efficient.

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