Increased WhatsApp conversations by 4,10%, making it its channel with the highest conversion and lowest cost, also achieving a satisfaction index of 95% among its customers.
Centralized customer service and sales for multiple phone numbers into a single WhatsApp number, offering a better experience to its customers thanks to reduced response time and personalized attention.
He managed to automate the complex process of reporting car accidents through a chatbot. Today, 9 out of 10 customers rate very positively an experience that is usually cumbersome and frustrating.
Demand for its services increased exponentially, but it was able to continue focusing its resources on the core of its business. This was achieved through the automation of customer service.