DHL
We quickly developed a WhatsApp chatbot that allowed us to reorganize the collapsed shipping and customer service system in Uruguay.
1
Customer
DHL is the global leader in the logistics industry and has a history of more than 40 years in the Uruguayan market. The company has more than 380,000 employees in more than 220 countries that impact the international shipping, courier services and freight transport sector.
2
Solution through Automation
How a collapsed shipping system was revived
Together with Simpletech, DHL Uruguay managed to reactivate the shipping system to the Cuban market by implementing an automated online scheduling system.
Head of Retail at DHL Uruguay
Sofia Storace
“We value working with suppliers like Simpletech who are allies, who understand us and give their all to work hand in hand, solve issues, think about processes, guide us and collaborate beyond the sale.”
3
More details about the Solution
Crisis context that made the operation impossible
“Before the electronic calendar, all DHL locations were overwhelmed. After the implementation, we were able to work in an orderly manner, organizing the demand and the shipping system. We cannot imagine how we would have done it without this solution.” Sofia Storace, Head of Retail at DHL Uruguay.
Custom WhatsApp Chatbot for Businesses
A customized 100% chatbot was designed with agility that allows users to enter their package data with fields specially implemented according to the needs of DHL and its logistics system. Through it, customers can manage the most cumbersome stage of the process, remotely, autonomously and digitally.
In a second stage, a payment gateway was integrated to pay the cost of shipments through Abitab. In this way, the order can be entered in an integrated manner with the bot of the official DHL WhatsApp account. Today, the user simply has to go to the physical location to drop off their package, without having to carry out any type of administrative management on site.
Head of Retail at DHL Uruguay
Sofia Storace
“Simpletech is a very comfortable place to work. Above all, they are highly professional and have a deep understanding of the subject. They make the job much easier. So much so that we continue to look for new ways to boost our growth together.”
Do you want to know more Success Stories?
We are revolutionizing the world of CX, join the transformation
We can help you with your business needs! Leave us your message and our experts will contact you.
