Summum Private Medicine
How it managed to adapt to new realities and overcome obstacles, becoming a benchmark company for adaptation and innovation.
1
About Summum
Summum is the first comprehensive health insurance in Uruguay. It is a leading company in private medicine, recognized for the quality of its services. It offers complete premium health coverage, through a network of medical providers of professional excellence.
2
Why they chose Simpletech
They found a strong disposition and full support from Simpletech technicians. Their doubts were answered, the necessary tests were carried out, and they were given the solution to test in production, free of charge and with the help of the technicians to install it and put it into operation.
Administration and Systems Manager
Dolores Martinez
“They are a serious company, committed to their customers, with a very good technical level, and great knowledge of the product. In addition, they can provide additional solutions tailored to users, integrated with the base product.”
3
Challenges & Solutions
FIRST CHALLENGE
Join the digital transformation, incorporating new technologies into your processes and work teams. Ensure that this implementation enhances the excellent service that has positioned the company.
AIM
Incorporate new communication channels, in addition to conventional telephony.
SOLUTION
We integrate the solutions of 3CX and WittyBotsThe result was the realization of the technological update that they were actually looking for, with rapid adaptation by users and rapid learning by technicians.
Administration and Systems Manager
Dolores Martinez
“It made it much easier for us to deploy remote workstations immediately, autonomously, without the help of Simpletech. In addition, we have been able to maintain the quality of telephone service after the change.”
SECOND CHALLENGE
The COVID-19 pandemic and the immediate quarantine imposed by the authorities generated the need to incorporate remote work within the organization. This brought with it the challenge of maintaining the quality and availability of the service provided until now.
AIM
Being able to provide customer service remotely given the health crisis, through new channels.
SOLUTION
It was an easy obstacle to overcome thanks to the characteristics of our services and the prior training provided. The reality of remote work for employees, many of them Call Center agents, and the absence of complaints from those who communicate with the company through these channels are, for Dolores, clear proof of the success of the strategy implemented. Which made them prepared for this context that destabilized many other companies.
Here we can see how the user can begin their affiliation process in a comfortable and agile way.
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