Contact Center Agents: Happy and Engaged?
Digital channels are on the rise in the business world. Automation and the use of AI are scaling. However, did you know that 381% of companies expect to add call center agents during 2022?
Empowered Agents in Wittyagent: How to escalate conversations in one click
In the day-to-day life of customer service executives, there are different situations in which it is necessary to move the conversation from chat to call. Complaints, closing sales and emergencies. Find out how to solve it!
