We empower teams from all areas
With WittySuite, Marketing and IT professionals collaborate with a common goal: to meet the Omnichannel Strategy of the company to provide excellent service.
Manage all your Customer Service channels in a single tool.
Companies and organizations can manage and administer responses on major messaging channels, integrate systems and processes so that the customer does not feel friction between the different channels.
WittySuite is one of the most powerful and flexible tools for building CX tailored to your company's needs.
AUTOMATED PROCESSES
Design and manage interactions
Autonomy and flexibility. Simple rule creation, supports large flows to create powerful processes. Statistics and reports on interactions. Creation of measurable campaigns through performance reports Behavioral flags
OMNICHANNEL SOLVED
Human attention
Receive and respond to messages on a single platform. Ability to manage customer information with our CRM tools or integrated into your company's systems. Automatic assignment of contacts to customizable service trays. 4 conversation views to respond simultaneously to different channels.
Role distribution and management control for agents and supervisors. Real-time interaction statistics. Available on desktop and native Android and iOS apps.
SENDING MASSIVE AND PERSONALIZED CAMPAIGNS
Via WhatsApp and SMS
Outbound messages that ensure quality experiences.
More than 2 billion users around the world connect with their customers through WhatsApp. The platform has demanding quality standards when sending a campaign. From WittySend you can carry out the process of writing, approving and delivering messages verified by the platform in real time.
SMS does not depend on an internet connection. It is a channel that is little explored by companies and guarantees opening rates that are above average. Without a doubt, a new channel to boost your communications and ensure that your messages are received!
HOW DOES IT WORK?
Many needs, one tool
INTEGRATIONS
That adapt to your company
WittyBots It connects with your company's existing technologies, so that your business and processes work in a unified way.
ARTIFICIAL INTELLIGENCE
At your service
WittyBots works with AI to analyze large amounts of data, understand and classify intentions or feelings, generate advanced reports, make predictions or suggestions. It is possible to connect external services to the most powerful engines.
"The chatbot has had good feedback from brokers and suppliers, they now feel more connected to us and get answers instantly."
Luis Manjarres
Operations Management at San Cristobal Insurance
“With the Simpletech team, what we have achieved is a partnership. Our common partnership is innovation, exceeding expectations and being agile.”
Eduardo Zukauskas
IT Operations Manager at Ta-Ta Supermarkets
We are revolutionizing the world of CX, join the transformation
We can help you with your business needs! Leave us your message and our experts will contact you.
